In 2014 Start Energy won small energy consultancy of the year award voted for by our customers and then chosen by an independent judging panel. We were nominated by our customers for our excellent service, clarity and high performance.
Because our focus is around our customers rather than a share price and keeping the shareholders happy, all of our customers will deal entirely with their account manager from the first contact all the way through to renewals and account queries.
Start Energy are renown in the industry for only employing the best account managers in the industry. Each and every one of them have been doing what they do best for years and in that time have built a huge wealth of experience which they use to make sure that their customers are happy and stay with us for many years to come.
95% of our customers stay with us and keep on saving.
What will your account manager do for you?
- Search the whole market and find not only the best price but also a contract that suits your business needs
- Handle all terminations and paperwork to avoid rolled over contracts
- Validate bills to ensure you are not overcharged
- Arrange rebates and refunds for over charges (VAT, CCL etc.)
- Advise on energy management and reduction
- Handle all queries or issues and liaise with suppliers
- KVA analysis and half hourly data validation
- Arrange common end dates on all contracts to a time of year that suits your business.