Terms and Conditions

Start Energy Terms and Conditions.

The site is aimed at businesses operating in the UK for commercial price comparison services between various energy and other service providers and overseeing the change of one provider to another (the “Services”). The site coupled with our service enables you to compare prices and other information relating to the Suppliers and products and services offered by them. You may also choose to change supplier and such change will be completed either by calling our team or by completing an online application form and calculator if available.

The Services described on our site are aimed at businesses in the UK. We can not guarantee that the site complies with local laws in other jurisdictions. You are responsible for compliance with laws in your own jurisdiction if outside the UK.

We receive a fee from our suppliers (“Suppliers”) for introducing new customers or renewing supplies, so no charges are levied directly to the end user for our services.

You confirm that you will provide us with the relevant information such as (and not limited to) copies of relevant bills in order for us to carry out the relevant searches and where appropriate contact your existing suppliers, MPAS and/or TRANSCO on your behalf. You agree to allow us to retain copies of this relevant information.

We will not be party to any agreements or arrangements you enter into with any Supplier. Any agreements or arrangements that you enter into with any Supplier will be subject to the terms and conditions of the relevant Supplier. We shall in no circumstances be liable for any loss, cost or damage incurred by you in respect of such agreements or arrangements. We will inform you of any applicable terms and conditions imposed by a Supplier, in relation to the supply of its Services, products and/or goods and you agree to abide by those terms and conditions.

You acknowledge that where relevant we may pass your details to Suppliers or potential Suppliers for the purpose of attracting offers to supply services from such Suppliers or potential Suppliers.

Use of our site is free. However, we reserve the right in future to charge you for certain services or impose charges for use of the Services that were free. You will be clearly notified of any applicable charges before any such Services can be selected or before any charges are levied.

You shall be responsible for all payments due to Suppliers on the terms you agree with each Supplier and you agree that we shall have no responsibility for any payments to a Supplier on your behalf.

Site Access

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site.

You may only use our site for lawful purposes. You agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms of use and you shall not access, without authority, or interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site or any equipment or network or software owned or used by any third party.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. In the event we choose to show information relating to Suppliers’ services and/or the cost of such services, we will use all reasonable endeavours to ensure that such information is updated regularly.

Site Updates

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.Our LiabilityThe material displayed on our site and our services are provided without any guarantees, conditions or warranties as to their accuracy, completeness, fitness for purpose or legality. You agree that sole responsibility for the accuracy, completeness, fitness for purpose or legality of information relating to Suppliers’ information, goods or services shall rest with each Supplier and you. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:loss of income or revenueloss of businessloss of profits or contractsloss of anticipated savingsloss of dataloss of goodwillwasted management or office time andfor any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.This above does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.Our Customers and Our SiteWe process information about you in accordance with our privacy policy and all applicable data protection laws in the UK. See our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate, complete and true and that you will promptly notify us of any changes in such information held by us.Viruses, hacking and other offencesYou must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.By breaching the above provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.Linking to our siteIf you wish to link content to our site, please email info@start-energy.co.uk with details of your request.Links from our siteWhere our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.Termination of Brokerage RelationshipWe reserve the right to immediately terminate our relationship with you for any reason we solely deem appropriate without notice.The right to terminate this agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.Jurisdiction and applicable lawThe English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use are governed by English law.Trade marksStart Energy Limited VariationsWe may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.ContactIf you have any concerns about material which appears on our site, please contact


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